ช่วยวิจารณ์ C8 หน่อย

ข้อความ : During the Bangkok International Motor Show early this year, I paid a deposit to buy a Citroen C8, 2.0I, Exclusive with six “captain chairs”, from Yontrakit Autocenter Co, Ltd on April 5, 2003. In the purchase order, it says only “…Citroen C8 Exclusive, six seaters, standard equipment.” I also got a neatly-produced brochures from a sales representative. It is over eight months now, the car, according to the showroom, is just about ready for delivery given that an outstanding issue is resolved. Here is a brief account of what transpired:
I fully understand that car features and specifications differ from one country to another. For instance, I have learnt from a Citroen UK web site that the Exclusive CC is only available with the 2.2I and 2.2 HDi engine types, but Yontrakit offers it with 2.0i engine. The brochure I got specifies clearly that the “three electric slide/tilt sunroofs” is standard equipment for the Exclusive CC, which is in line with the Exclusive CC models sold in the UK. As well, advertisements placed in local printed media (Bangkok Post, April 1, 2003, page 3; Krungthep Turakit, same date and on same page) says “…The exclusive 6-seater model comes fully equipped with extra special options, including captain chair, triple tilt-and-slide sunroofs…..”
Later, the same advertisement appeared again in Krungthep Turakit on April 22 on page 3 and in Thai Rath on July 8, page 18. On September 23, I faxed my letter querying about the sunroofs to the sales rep. requesting a probe into the issue. A revised advertisement appeared on page7 of Krunthep Turakit on October 14, on page 3 of Matichon on October 17 and in Khom Chad Luek on October 28 no longer mentioned about the Exclusive model and the sunroofs.
On November 4 and 5 when the sales rep informed me that the car with no sunroofs was about ready for delivery, I again discussed the issue with the manager of the Hua Lam Pong showroom, who tried to put an end to this problem by offering me either a two-night holiday voucher of a local hotel group or a car-mounted refrigerator as a consolation gift. To me, this seems like adding an insult to the injury.
I specifically raise the sunroof issue because it was clearly stated in the documents. There could be some other shortfalls such as leather trim of the seats are locally-made instead of imported. But these items are not listed in the papers. Taking out the sunroofs makes a significant cost difference.
I tried to contact an executive of Yontrakit, but never have had received any contact. With the company apparently refuses to discuss the issue with me, I chose not to accept the less-equipped car and opted to have the deposit refunded. The showroom promised that I would get the refund in 15 days. It is almost a month now and I still do not get the money back
I hope to share with you my experience. A decision to buy a car based on information on the paper (from brochure, advertisements and internet) should be avoided. Secondly, make sure that whatever the sales person or the brochure say are translated into clauses in the purchase order.
Lastly, I wish to see local distributors show more sincerity and honesty with the information they placard in advertisements and sales materials. The customers should be treated with more respect and fairness,

During the Bangkok International Motor Show early this year, I paid a deposit to buy a Citroen C8, 2.0I, Exclusive with six “captain chairs”, from Yontrakit Autocenter Co, Ltd on April 5, 2003. In the purchase order, it says only “…Citroen C8 Exclusive, six seaters, standard equipment.” I also got a neatly-produced brochures from a sales representative. It is over eight months now, the car, according to the showroom, is just about ready for delivery given that an outstanding issue is resolved. Here is a brief account of what transpired:
I fully understand that car features and specifications differ from one country to another. For instance, I have learnt from a Citroen UK web site that the Exclusive CC is only available with the 2.2I and 2.2 HDi engine types, but Yontrakit offers it with 2.0i engine. The brochure I got specifies clearly that the “three electric slide/tilt sunroofs” is standard equipment for the Exclusive CC, which is in line with the Exclusive CC models sold in the UK. As well, advertisements placed in local printed media (Bangkok Post, April 1, 2003, page 3; Krungthep Turakit, same date and on same page) says “…The exclusive 6-seater model comes fully equipped with extra special options, including captain chair, triple tilt-and-slide sunroofs…..”
Later, the same advertisement appeared again in Krungthep Turakit on April 22 on page 3 and in Thai Rath on July 8, page 18. On September 23, I faxed my letter querying about the sunroofs to the sales rep. requesting a probe into the issue. A revised advertisement appeared on page7 of Krunthep Turakit on October 14, on page 3 of Matichon on October 17 and in Khom Chad Luek on October 28 no longer mentioned about the Exclusive model and the sunroofs.
On November 4 and 5 when the sales rep informed me that the car with no sunroofs was about ready for delivery, I again discussed the issue with the manager of the Hua Lam Pong showroom, who tried to put an end to this problem by offering me either a two-night holiday voucher of a local hotel group or a car-mounted refrigerator as a consolation gift. To me, this seems like adding an insult to the injury.
I specifically raise the sunroof issue because it was clearly stated in the documents. There could be some other shortfalls such as leather trim of the seats are locally-made instead of imported. But these items are not listed in the papers. Taking out the sunroofs makes a significant cost difference.
I tried to contact an executive of Yontrakit, but never have had received any contact. With the company apparently refuses to discuss the issue with me, I chose not to accept the less-equipped car and opted to have the deposit refunded. The showroom promised that I would get the refund in 15 days. It is almost a month now and I still do not get the money back
I hope to share with you my experience. A decision to buy a car based on information on the paper (from brochure, advertisements and internet) should be avoided. Secondly, make sure that whatever the sales person or the brochure say are translated into clauses in the purchase order.
Lastly, I wish to see local distributors show more sincerity and honesty with the information they placard in advertisements and sales materials. The customers should be treated with more respect and fairness,

During the Bangkok International Motor Show early this year, I paid a deposit to buy a Citroen C8, 2.0I, Exclusive with six “captain chairs”, from Yontrakit Autocenter Co, Ltd on April 5, 2003. In the purchase order, it says only “…Citroen C8 Exclusive, six seaters, standard equipment.” I also got a neatly-produced brochures from a sales representative. It is over eight months now, the car, according to the showroom, is just about ready for delivery given that an outstanding issue is resolved. Here is a brief account of what transpired:
I fully understand that car features and specifications differ from one country to another. For instance, I have learnt from a Citroen UK web site that the Exclusive CC is only available with the 2.2I and 2.2 HDi engine types, but Yontrakit offers it with 2.0i engine. The brochure I got specifies clearly that the “three electric slide/tilt sunroofs” is standard equipment for the Exclusive CC, which is in line with the Exclusive CC models sold in the UK. As well, advertisements placed in local printed media (Bangkok Post, April 1, 2003, page 3; Krungthep Turakit, same date and on same page) says “…The exclusive 6-seater model comes fully equipped with extra special options, including captain chair, triple tilt-and-slide sunroofs…..”
Later, the same advertisement appeared again in Krungthep Turakit on April 22 on page 3 and in Thai Rath on July 8, page 18. On September 23, I faxed my letter querying about the sunroofs to the sales rep. requesting a probe into the issue. A revised advertisement appeared on page7 of Krunthep Turakit on October 14, on page 3 of Matichon on October 17 and in Khom Chad Luek on October 28 no longer mentioned about the Exclusive model and the sunroofs.
On November 4 and 5 when the sales rep informed me that the car with no sunroofs was about ready for delivery, I again discussed the issue with the manager of the Hua Lam Pong showroom, who tried to put an end to this problem by offering me either a two-night holiday voucher of a local hotel group or a car-mounted refrigerator as a consolation gift. To me, this seems like adding an insult to the injury.
I specifically raise the sunroof issue because it was clearly stated in the documents. There could be some other shortfalls such as leather trim of the seats are locally-made instead of imported. But these items are not listed in the papers. Taking out the sunroofs makes a significant cost difference.
I tried to contact an executive of Yontrakit, but never have had received any contact. With the company apparently refuses to discuss the issue with me, I chose not to accept the less-equipped car and opted to have the deposit refunded. The showroom promised that I would get the refund in 15 days. It is almost a month now and I still do not get the money back
I hope to share with you my experience. A decision to buy a car based on information on the paper (from brochure, advertisements and internet) should be avoided. Secondly, make sure that whatever the sales person or the brochure say are translated into clauses in the purchase order.
Lastly, I wish to see local distributors show more sincerity and honesty with the information they placard in advertisements and sales materials. The customers should be treated with more respect and fairness,

During the Bangkok International Motor Show early this year, I paid a deposit to buy a Citroen C8, 2.0I, Exclusive with six “captain chairs”, from Yontrakit Autocenter Co, Ltd on April 5, 2003. In the purchase order, it says only “…Citroen C8 Exclusive, six seaters, standard equipment.” I also got a neatly-produced brochures from a sales representative. It is over eight months now, the car, according to the showroom, is just about ready for delivery given that an outstanding issue is resolved. Here is a brief account of what transpired:
I fully understand that car features and specifications differ from one country to another. For instance, I have learnt from a Citroen UK web site that the Exclusive CC is only available with the 2.2I and 2.2 HDi engine types, but Yontrakit offers it with 2.0i engine. The brochure I got specifies clearly that the “three electric slide/tilt sunroofs” is standard equipment for the Exclusive CC, which is in line with the Exclusive CC models sold in the UK. As well, advertisements placed in local printed media (Bangkok Post, April 1, 2003, page 3; Krungthep Turakit, same date and on same page) says “…The exclusive 6-seater model comes fully equipped with extra special options, including captain chair, triple tilt-and-slide sunroofs…..”
Later, the same advertisement appeared again in Krungthep Turakit on April 22 on page 3 and in Thai Rath on July 8, page 18. On September 23, I faxed my letter querying about the sunroofs to the sales rep. requesting a probe into the issue. A revised advertisement appeared on page7 of Krunthep Turakit on October 14, on page 3 of Matichon on October 17 and in Khom Chad Luek on October 28 no longer mentioned about the Exclusive model and the sunroofs.
On November 4 and 5 when the sales rep informed me that the car with no sunroofs was about ready for delivery, I again discussed the issue with the manager of the Hua Lam Pong showroom, who tried to put an end to this problem by offering me either a two-night holiday voucher of a local hotel group or a car-mounted refrigerator as a consolation gift. To me, this seems like adding an insult to the injury.
I specifically raise the sunroof issue because it was clearly stated in the documents. There could be some other shortfalls such as leather trim of the seats are locally-made instead of imported. But these items are not listed in the papers. Taking out the sunroofs makes a significant cost difference.
I tried to contact an executive of Yontrakit, but never have had received any contact. With the company apparently refuses to discuss the issue with me, I chose not to accept the less-equipped car and opted to have the deposit refunded. The showroom promised that I would get the refund in 15 days. It is almost a month now and I still do not get the money back
I hope to share with you my experience. A decision to buy a car based on information on the paper (from brochure, advertisements and internet) should be avoided. Secondly, make sure that whatever the sales person or the brochure say are translated into clauses in the purchase order.
Lastly, I wish to see local distributors show more sincerity and honesty with the information they placard in advertisements and sales materials. The customers should be treated with more respect and fairness,

จาก : Disappointed Customer - 24/12/2003 12:51

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